Shipping and Return Policy
Shipping Policy
Shipping Methods: We offer standard shipping through US postal service for domestic orders within the United States. International shipping options are not an option at this time.
Processing Time: Orders are typically processed and shipped within 5-10 business days after payment is received, excluding weekends and holidays. You will receive a confirmation email with tracking information once your order has been shipped.
Shipping Rates: Shipping rates are calculated at checkout based on the weight and destination of your order.
Delivery Times: Delivery times vary depending on the shipping method selected and your location. Estimated delivery times are between 1-3 weeks. This maybe longer during the holiday season November 30th - December 25.
Lost or Damaged Packages: Ohana Soap Co. is not responsible for any lost, stolen, or damaged packages during transit. However, we will assist you in filing a claim with the shipping carrier in the event of such incidents.
Return and Refund Policy
Returns: We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may return the unused product in the original package within 14 days of receipt for a full refund or exchange.
Return Process: To initiate a return, please contact us at ohanasoapcom@gmail.com with your order number and reason for return. We will provide you with instructions on how to return the product.
Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item. Shipping and handling fees on original purchase are non-refundable. Bulks items (20+) are not eligible for refunds.
Refunds: Once your return is received and inspected, we will process your refund to the original method of payment within 5-7 business days. Shipping costs are non-refundable.
Exchanges: If you would like to exchange a product, please contact us at ohanasoapcom@gmail.com for further instructions.